Frequently Asked Questions

Are your service representatives licensed?

All of our service representatives are licensed insurance professionals.

What states does your company service?

Agency Administrators services in all 50 states.

What kind of processes does Agency Administrators follow?

All processes are based on the insurance industries “Best Practices” guidelines.

How do we handle customer concerns?

Any customer concerns are methodically addressed by your team members. If necessary, then it will be handled by our management team.

Do you provide any sales services?

Yes, we do! If needed we can provide new business sales for personal and commercial lines of business.

Does Agency Administrators handle claims?

Yes, we do! Your agency team members assist each customer with any claim in accordance with both the established carrier process and the industry “Best Practices” guidelines.

What are your hours of operations?

9:00 a.m. to 5:30 p.m. (EST)

How does it work when a customer calls into our agency?

A customer first hears your agency greeting followed by a one-level prompt queue (i.e. “press 1 for service” or “press 2 for sales”). We work with you, the agency principal, to customize your phone prompt greeting system.