After years of working as a territory representative for a national carrier, I always knew that having my own agency was the way to go, and if the opportunity ever presented itself, then I always knew what to do. As a company representative, I had first-hand knowledge of how happy other independent agency owners were after hiring Agency Administrators. I knew there wouldn’t be any worries about finding, training, paying, managing or even firing staff. I also knew that my customers would receive the best customer care service. Agency Administrators gives me the time to grow my agency and the confidence to look for that next opportunity. I love these guys!
For the past six years, Agency Administrators has allowed me to operate my agency at the highest level of efficiency. By using their highly-trained customer care service and experienced sales teams, I now have the time to focus on being an agency owner again. I could not have gotten to this level on my own.
One of the smartest business decisions that we ever made was to join Agency Administrators. They offered us one very important thing…Freedom. Freedom to be who we are as independent insurance agents by allowing us to run our agency just like when we started. When we first opened our agency, we had all the time in the world to focus on sales and growth. But, like most agencies, that time decreased as the service needs of our clients increased. Agency Administrators has given us that time back. We now have the freedom to focus on what we do best…selling insurance. Their services have helped us gain a competitive advantage. They give us the “clout” of a large agency, while keeping that hometown feel. Our clients are extremely pleased with the changes that we’ve made to our service team. In short, Agency Administrators is a great organization that works with you every step of the way and allows you to flourish in today’s competitive insurance marketplace. We would do it again in a minute!
Our father, Peter, started the agency over 35 years ago. He did a great job building a community-based business, but he didn’t have a perpetuation plan. As his health started to decline, so did the agency. After he passed, we knew that having a perpetuation plan in place for the next generation was a priority. Thankfully, we were referred to Agency Administrators. We now look forward to the next 35 years and for the next generation to continue our family business.
I spent 30 years as a captive agent and lost many clients due to the limited insurance products of just one carrier. I always knew that being an independent agent was the way to go. Today, I have a 24/7/365 virtual office, an industry leading management system and access to many markets for all lines of business thanks to Agency Administrators. I now have additional business coming through the door. Without Agency Administrators, I would have never been able to make that life changing move on my own.
Before I go into too much detail regarding my early experience with Agency Administrators, let me give you a brief description of work ethic. In my 45 years in the insurance business, I have always been a hands on agent. Involved in every aspect of quoting, policy issuance and service. I will also acknowledge that I am a slow learner. With that being said, that pretty much sums up my experience with Agency Administrators. I didn’t initially forward everything to Agency Administrators and let them handle the work load. I was involved in the day to day operations of my agency as if nothing changed. Responding to inquiries, doing endorsements, certificates of insurance, quoting, payments, etc. It was as if I was still running my own agency. But that was my choice. Thank God I went on vacation. My first day of vacation was like all my other days off prior to teaming up with Agency Administrators. I took my laptop, was quoting, wrote new business, did an endorsement, processed payments. By 2:30 pm that afternoon, I said to myself, ‘I’m not doing this for the next two weeks.’ I put my trust in Agency Administrators and enjoyed the next 13 days, like none before. If I received an email, phone message or service request I forwarded them all to Agency Administrators, just as I was initially advised me to do. It’s a luxury to say to someone ‘I’ll let one of my staff assist you.’ I virtually did no insurance work during my vacation for the first time since I started my agency 34 years ago. I’m going to continue the practice of forwarding everything to Agency Administrators and continue to reap the benefits of my association with them. I’ll still be involved, but to a lesser extent in the day to day operations of my agency. It took a vacation for me to learn the true value of my association with Agency Administrators. What better vacation can you expect to have than to know that qualified persons are servicing your clients and writing new business too in your absence. It just doesn’t get any better than that.
We feel the need to tell our story so that others don’t make the same mistake that we almost made. We strongly considered selling our agency to one of those aggressive ‘promise you the moon’ acquisition companies before being introduced to Agency Administrators. Now, we have the freedom to come and go as we please without any worries. Best of all, we still own our agency and have already made more money by not having sold it. We strongly suggest that you to talk to them before making any final business decisions.