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JOIN OUR TEAM Agency Administrators |
We’re seeking talented individuals to join our growing team. If you’re interested in learning about a career with Agency Administrators, please contact our Human Resources department to submit your resume. Below you’ll find a list of available positions.
HUMAN RESOURCES
EMAIL: careers@agencyadmins.com
AVAILABLE POSITIONS
Client Care Representative – Personal Lines Email Team
Advance your Insurance Career with Agency Administrators
Job Profile and Description:
Agency Administrators, Inc. is expanding, and we have an opening for a Personal Lines Email Client Care Representative to join our award-winning team. Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more. We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge. As a member of the Personal Lines Team, you will work with multiple carriers and customers to create an outstanding service experience.
Position Type: Full-Time
Hours: Monday through Friday 9:00 AM EST- 5:30 PM EST
Education Required: Current P&C Producer license
Experience Required: 2 Years minimum
Job Responsibilities:
- Optimizing Customer Service and Client Relationships by consistently providing the highest level of professionalism and politeness to optimize customer service
- Prioritize email responses by thoroughly reviewing and understanding clients’ needs to provide accurate and tailored responses
- Policy Management – Obtain all necessary details to ensure endorsements are processed accurately and efficiently
- Process payments and provide clear and comprehensive explanations to insured’s billing questions
- Document and process policy cancellations properly
- Conduct policy reviews with clients to ensure for underwriting accuracy as well as identify opportunities for savings
- Address company recommendations with insureds to meet carrier compliance requirements
- Navigate agency management system using proper workflows. Maintain up-to-date client files by attaching documentation, generating and sending evidences of insurance such as binders and ID cards, as well as reviewing carrier downloads for accuracy
Skills and Specifications:
To excel in this position, the ideal candidate should possess the following qualities:
- Self-motivated with a drive to expand their insurance knowledge
- Strong organizational, time management, and prioritization skills
- Solid work ethic and commitment to delivering exceptional service
- Excellent verbal and written communication skills to ensure professional and concise communication
- Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport
- Must possess a minimum of 2 years of related experience and a valid Property & Casualty (P&C) Insurance Producer License
- Experience with Applied EPIC a plus
Salary and Benefits:
Pay: $45,000 to $52,000 per year
Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.
Client Care Representative – Personal Lines Phone Team
Advance your Insurance Career with Agency Administrators
Job Profile and Description:
Agency Administrators, Inc. is expanding, and we have an opening for a Personal Lines Client Care Representative to join our award-winning team. Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more. We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge. As a member of the Personal Lines Team, you will work with multiple carriers and customers to create an outstanding service experience.
Position Type: Full- Time
Hours: Monday through Friday 9:00 AM EST- 5:30 PM EST
Education Required: Current P&C Producer license
Experience Required: 2 Years minimum
Job Responsibilities:
- Optimizing Customer Service and Client Relationships by consistently providing the highest level of professionalism and politeness to optimize customer service
- Policy Management including:
- Processing payments and provide clear and comprehensive explanations to insured’s billing questions
- Obtain all necessary details to ensure endorsements are processed accurately and efficiently
- Generating and sending evidences of insurance such as binders and ID cards, as well as reviewing carrier downloads for accuracy
- Obtain claim information and transfer to carriers
- Document and process policy cancellations properly
- Conduct policy reviews with clients to ensure for underwriting accuracy as well as identify opportunities for savings within current policy
- Address company recommendations with insureds to meet carrier compliance requirements
- Maintain up-to-date client files by attaching documentation
- Navigate agency management system using proper workflows
Skills and Specifications:
To excel in this position, the ideal candidate should possess the following qualities:
- Self-motivated with a drive to expand their insurance knowledge
- Strong organizational, time management, and prioritization skills
- Solid work ethic and commitment to delivering exceptional service
- Excellent verbal and written communication skills to ensure professional and concise communication
- Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport
- Must possess a minimum of 2 years of related experience and a valid Property & Casualty (P&C) Insurance Producer License
- Experience with Applied EPIC a plus
Salary and Benefits:
Pay: $45,000 to $52,000 per year
Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.
Commercial Lines Account Manager
Advance your Insurance Career with Agency Administrators
Company Profile and Description:
Agency Administrators, Inc. is expanding, and we have an opening for a Commercial Lines Account Manager to join our award-winning team. Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more. We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge.
Position Type: Full – Time
Hours: Monday through Friday 9:00 AM EST- 5:30 PM Eastern Standard
Education Required: Current P&C Producer license
Experience Required: 3 years minimum Commercial Lines experience
Essential Duties and Responsibilities:
- As a member of the Commercial Lines team, you will work with a variety of carriers and customers to create an outstanding customer experience.
- Handle daily communications among clients, producers and underwriters.
- Maintain agency system/applications with current information
- Address Customer inquiries regarding their insurance coverages
- Process Insurance Applications, Endorsements, Binders, Quotes, Rating, etc.
- Market accounts to multiple Insurance carriers
- Claims reporting and follow up between Insurance Carrier and Insured when appropriate.
- Respond to client inquiries/issues within SLA timelines.
- Inform and educate clients about coverage, exclusions and exposures; documenting electronic files accordingly.
- Assist clients in making appropriate coverage changes.
- Act as coverage/risk consultant for agents’ accounts where we have responsibility for sales.
- Respond to clients’ needs by producing binders, certificates, policies and other related items accurately and timely.
- Ability to analyze, negotiate and prepare carrier renewal.
- As appropriate, market, negotiate, prepare, and analyze alternative renewal options.
- Input required renewal information into system, as necessary.
- Cross selling / Up selling lines of coverage when working with accounts for agents who purchase the sales module.
Competencies:
- 3+ years of commercial lines insurance experience
- Must have a P&C producer license
- Experience servicing multi line commercial mid/large market accounts
- Must have strong written and verbal communication skills
- Must be passionate about delivering customer service at a high level
- Must be able to build productive relationships and strong rapport with VIP clients
- Must be self-motivated and competitive
- Must have solid organizational, time management and prioritization skills.
Great reasons to join Agency Administrators, Inc. include:
- Competitive salaries – Based on experience and performance
- Generous benefits package
- Paid time off for holidays, vacations, and sick time
- 401K with an employer match
- Co-workers who share your drive for excellence and desire to win in a team environment
- Knowing you are helping our clients protect their businesses while building our future together
Salary and Benefits:
Pay: $50,000 to $70,000 per year
Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. 401K with 3% company match and other benefits available.
Personal Lines Policy Specialist
Advance your Insurance Career with Agency Administrators
Job Profile and Description:
Agency Administrators, Inc. is expanding, and we have an opening for a Personal Lines Policy Specialist to join our award-winning team. Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more. We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge. As a member of the Personal Lines Team, you will work with multiple carriers and customers to create an outstanding service experience.
Position Type: Full – Time
Hours: Monday through Friday 9:00 AM EST- 5:30 PM EST
Education Required: Current P&C Producer License
Experience Required: 2 Years minimum
Job Responsibilities:
- Complete policy reviews for existing clients- Renewal and Mid-Term Reviews involve coverage counseling, completion/updating of RCE, policy endorsements, etc.
- Complete new and existing client sales for select agencies – Quotes completed in comparative raters/ directly through carrier websites
- Cross sell & Account Round
- Brokered/Excess Line Renewals – Obtain renewal offer, obtain completed documents, collect payment and send bind request for brokered policies.
- Maintain Client Files – Use of agency management system to properly note interactions, secure documents and to allow seamless interactions between departments and agency owners.
Skills and Specifications:
To excel in this position, the ideal candidate should possess the following qualities:
- Self-motivated with a drive to expand their insurance knowledge
- Strong organizational, time management, and prioritization skills
- Solid work ethic and commitment to delivering exceptional service
- Excellent verbal and written communication skills to ensure professional and concise communication
- Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport
- Must possess a minimum of 2 years of related experience and a valid Property & Casualty (P&C) Insurance Producer License
- Experience with Applied EPIC a plus.
Salary and Benefits:
Pay: $48,000 to $62,000 per year
Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.